View Cart
  join our mailing list | employment | privacy | our guarantee | our history | our gift cards | our greenhouses |

privacy policy


June 8, 2004
Our policy at Hole's is to respect your privacy. Any personal information you provide online will be treated with care, and will be used for just two purposes: to improve the services our web site offers, and to process any orders you place. We do not share or exchange any information that you provide to us when you shop at holesonline.com.

Why we collect and use personal information:

  • To process sales for customers and provide requested information, products and services.
  • To offer products and services and send friendly reminders regarding our promotions to our loyal customers via phone, email or mail-out.
  • For billing and accounting services relating to our products and services.
  • For client communication, service and administration.
  • For claims administration.
  • To meet regulatory requirements.

Hole's adheres to the guidelines set out in Canada's Privacy Legislation including the following ten privacy principles:

Accountability
Our company is responsible for personal information under its control and shall designate individuals who are accountable for the organization’s compliance with the principles.

Identifying Purposes
The purposes for which personal information is collected shall be identified at or before the time the information is collected.

Consent
The knowledge and consent of the individual is required for the collection, use, or disclosure of personal information, except where inappropriate.

Limiting Collection
The collection of personal information will be limited to that which is necessary for the purposes identified by Hole’s. Information will be collected by fair and lawful means.

Limiting Use, Disclosure and Retention
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.

Accuracy
Personal information will be as accurate and up-to-date as is necessary for the purposes for which it is used.

Safeguards
Personal information will be protected by security safeguards appropriate to the sensitivity of the information.

Openness
We will make readily available to individuals specific information about our policies and practices relating to the management of personal information.

Individual’s Access
On written request to our Controller or Bill Hole, an individual will be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. The individual is entitled to challenge the accuracy and completeness of the information and have it amended as appropriate.

Challenging Compliance
An individual shall be able to address a challenge concerning compliance with the above principles to the designated official(s) accountable for the Company’s compliance.